Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Contact Information: Email address or phone number used to create and access your account.
• Payment Information: If you make payments through the Platform, our third-party payment processor collects payment details (e.g., credit card information). We do not store or process payment information directly.

1.2 Non-Personal Information

• Equipment Data: Information about the equipment you manage on the Platform, such as maintenance logs, equipment type, and usage details.
• Usage Data: Information about how you interact with the Platform, collected via cookies and analytics tools (e.g., pages visited, time spent, and features used).

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies for analytics purposes to improve the Platform's functionality and user experience. Cookies may collect data such as your IP address, browser type, and device information. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Platform's services, including account management and equipment tracking.
• Process transactions through our third-party payment processor.
• Analyze Platform usage to improve performance and user experience.
• Communicate with you about your account, updates, or customer support.
• Comply with legal obligations under applicable laws, such as CCPA and GDPR.

3. How We Share Your Information

We do not share, sell, or disclose your personal information to third parties, except as described below:

• Service Providers: We use trusted third-party service providers for payment processing, analytics, and cloud hosting. These providers are contractually obligated to protect your data and only process it for the purposes specified by us.
• Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.
• Business Transfers: If TractorLog is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.

4. Your Rights Under CCPA and GDPR

4.1 CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: Request information about the personal information we collect, use, or disclose.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell your personal information, so no opt-out is required.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at [email protected].

4.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have the following rights under the GDPR:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Request restriction of data processing in specific cases.
• Data Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to data processing for certain purposes, including analytics.
• Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

To exercise your GDPR rights, contact our Data Protection Officer at [email protected].

5. Data Retention

We retain your personal information only for as long as necessary to provide the Platform's services or comply with legal obligations. Equipment data and usage data may be retained in anonymized form for analytics purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

TractorLog operates in the US, Canada, and Europe. Your data may be transferred to and processed in the United States or other countries where our cloud hosting providers maintain servers. We ensure that such transfers comply with GDPR and other applicable laws, using mechanisms like Standard Contractual Clauses where required.

8. Cookies and Analytics

We use cookies for analytics to understand how users interact with the Platform. You can disable cookies through your browser settings, but this may affect the Platform's functionality. We do not use cookies for advertising purposes.

9. Children's Privacy

The Platform is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Platform or by emailing you. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at: